As AIS Community Success Manager, you will engage AIS Station Owners, monitor network health, implement retention strategies, and coordinate community events.
At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.
Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 600 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.
We are looking for a creative, proactive and motivated AIS Community Success Manager to join our AIS Network team. In this dynamic role, you will be responsible for engaging and retaining our vibrant community of AIS station owners, which includes thousands of members worldwide capturing AIS messages globally
Responsibilities
- Onboard new AIS Station Owners, ensuring their retention and initial interest.
- Monitor and track AIS Station Network health - Spot trends and address.
- Build and maintain positive, strong relationships with our Station OwnersInitiate, experiment, plan and implement communication/retention campaigns and strategies for our Station Owners.
- Organise and coordinate community events, both online and offline.
- Generate content for blog posts, newsletters, AIS-related media exposure, and FAQs.
- Effective channeling of stations' performance issues to tech support and development of playbooks.
- Coordinate logistics-related processes with the equipment provider and manage related invoicing.
- Collaborate with marketing, customer support, and product development teams.
- Ensure consistency in messaging and branding across different channels.
- Work cross-functionally to address community-related issues.
Skills and Experience
- 3+ years of proven experience in Community Management, Communications, or a similar field.
- A proven track record of successfully managing customer or community member relationships.
- A Bachelor’s degree in Business, Communications, Marketing, or a related field.
- Excellent verbal and written English skills, with the ability to explain technical concepts to non-technical audiences.
- Familiarity with online community platforms and social media.
- Strong interpersonal skills, capable of building relationships and engaging with diverse communities.
- Initiative-taking mindset.
- Experience in the maritime industry and/or AIS technology.
- Additional languages (beneficial).
- Tech-friendly and able to compile comprehensive reports (beneficial).
- Experience with the Atlassian platform and Intercom (beneficial).
We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?
We make things happen
We act decisively and with purpose, going the extra mile.
We build
together
We foster relationships and develop creative solutions to address market challenges.
We are here to help
We are accessible and supportive to colleagues and clients with a friendly approach.
Our People Pledge
Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.
Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
By applying, I confirm that I have read and accept the Staff Privacy Notice
Top Skills
Atlassian
Intercom
Online Community Platforms
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