Advertising Client Services Intern

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

We are looking for a proactive and customer-focused Advertising Client Services Intern to join our Advertising department. This is a hands-on support role that serves as a vital link between our internal sales teams and external advertising clients, helping ensure smooth operations and exceptional service. You’ll be working in a dynamic commercial environment, helping to build client relationships and maintain excellence in sales operations and campaign execution.

• Provide administrative and coordination support to a group of salespeople, including the Business Education team, senior customer service executive and third-party sales representatives

• Be the first point of contact for inbound advertising enquiries, delivering gold-standard customer service

• Distribute sales materials promptly and accurately across internal and external stakeholders

• Maintain and update customer data in Salesforce and other internal tools

• Undertake competitor analysis, lead sourcing and market research to support sales strategy

• Handle logistics including stationery, business cards, and internal product list collation

• Build a strong understanding of the FT’s advertising products and digital capabilities

• Collaborate closely with third-party partners to ensure accurate client data and reporting

• Excellent interpersonal and communication skills

• A curiosity and passion for advertising and media sales

• Strong problem-solving approach with flexibility and initiative

• Ability to handle multiple priorities in a timely manner

• Meticulous attention to detail and ability to handle administrative tasks reliably

• Comfortable learning and using tools like Salesforce and Excel to support reporting and campaign tracking

• Proactive in self-learning and adapting to new technologies

• Experience or understanding of traditional and digital media platforms

• Knowledge of AI tools and how they can be applied in advertising workflows

• Familiarity with creating presentations and marketing collateral

• Understanding of FT’s global positioning and key competitors
  

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

We are a disability confident employer and Valuable 500 signatory.
Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email [email protected] and a member of our team will be happy to help.

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.

Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact [email protected].

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