You are a curious and enthusiastic individual with a true passion for data.
We are a value-driven team of analytical techsperts, who leverage data to drive business insights, deliver innovative solutions and improve customer experiences Together we can harness the power of analytics and technology to identify solutions for our customers and communities to help build a brighter future and really make a difference.
See yourself in our team:
The Data Analytics Chapter Area for Group uses data and analytics to identify our customers’ needs and safely deliver insights, process improvement, customer contact journeys and innovative solutions to improve their financial wellbeing. We leverage data and innovative technology to deeply understand our customers and derive world-class insights to support commercial strategy and decision-making. We proactively uncover stakeholder needs and partner with channel, product, data and support teams to provide innovative, accurate and timely solutions to complex opportunities.
Do work that matters:
Supporting the Financial Crime domain, you will relentlessly pursue the elimination of financial crime through data and analytics capabilities within the Customer Data Management squad. The CDM crew are the trusted custodians of quality customer data and support the group in delivering change across the core customer CRM and MDM capabilities.
The CDM crew support the elimination of financial crime risk for the group by uplifting systems in supporting CLM activities and support the customer master data management capability.
On a day-to-day basis, you will:
Engage with stakeholders to provide ad-hoc support on customer data quality initiatives
Provide SME support on customer data management
Proactively identifying and resolving data quality issues in customer data.
Applying advanced techniques to generate actionable insights that improve the quality of data and flow of information in the groups systems.
Implement predictive modelling in the identification and treatment of data quality issues.
Develop and maintain strong relationships with key stakeholders across business, channels, risk and technology.
We’re interested in hearing from people who have:
Please note that we’re interested in hearing from people who might not meet all the following criteria. We’re open to working with the right candidate to fill any skill gaps during your journey at CommBank.
Customer-first Mindset: always starting with and anchoring back to the customer outcome
Risk Mindset: this role is for a Risk Champion, with a strong ability to proactively identify and understand, openly discuss and act on current and future risks
Experience in using probabilistic techniques to identify gaps in data and processes
An interest in using AI tools and techniques to drive outcomes
Strong stakeholder/supplier engagement skills including presentation and communication skills
Commercial experience with data exploration & analysis tools e.g. Python, SQL, Teradata, PowerBI, Tableau
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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