Account Specialist

ONSITE 5 DAYS A WEEK

Job Purpose:

Our Account Specialist will maintain client relationships, act as a primary point of contact and addressing their inquiries and concerns. This role supports the Sales team and coordinates with internal teams to ensure seamless client delivery.

Job Responsibilities:

● Manage day-to-day client engagement including working with estimating, scheduling, and production to ensure the client’s expectations are met.
● Help the sales team by being responsible for ensuring client satisfaction and loyalty.
● Maintain accurate client records, track interactions, and provide updates on products or services.
● Facilitate clear communication between clients and internal teams and provide regular updates on account status and performance. 
● Ability to identify and resolve client issues and analyze account data to identify opportunities.
● Manage assigned book of business in support of sales/margin and customer satisfaction.
● Add value to the business by process improvement, support RFPs; onboard new customers, assist other team members and project specialists.

Additional Responsibilities & Qualifications:

● Participate in activities needed to support the management functions of the team.

● Respond to inquires from customers.

● Other duties as assigned.

Work Experience:

● 1-3 years of related job experience.● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.● The ability to communicate with all levels of the organization.

Education:

● High School Diploma/GED

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits, 401k, paid time off and tuition reimbursement.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.