As an Account Manager, you'll reach out to former customers to reinstate services, drive upsell opportunities, achieve sales targets, and maintain relationships with key accounts.
The Role
We're seeking multiple Account Managers to be based in Mexico. You'll be working in a fast-paced environment alongside passionate colleagues determined to do the best work of their career!
What You’ll Do
- We are seeking a proactive individual to reach out to customers who have discontinued their use of Solera Products within the winback time frame.
- The primary responsibility of this role is to effectively engage these customers and persuade them to reinstate their services, thereby contributing to our customer retention efforts as well as proactively identify upsell opportunities and capitalize on them to maximize revenue.
- Identify and act on opportunities to sell additional Solera products, services, and add-on licenses for existing products.
- Achieve monthly sales targets.
- Process winbacks and contract amendments and work closely with Customer Success, Billing, Operations, Support, and product departments regularly.
- Re-establish business relationships within key accounts with leaders, owners, and influencers within the customer base.
- Achieve daily required metrics, SLAs and outbound activities.
What You’ll Bring
- A resilient and optimistic mindset that thrives on challenges.
- Ability to maintain enthusiasm even in high-pressure situations.
- Ability to empathize with customers' concerns and provide solutions tailored to their individual situations.
- History of consistent performance, over-achievement in highly competitive markets.
- Willingness to share insights and best practices to drive collective success.
- Ability to adapt quickly to changes in the market and customer preferences.
- Assists with any additional objectives / projects that may arise.
- Advanced level in any of the following languages: English and Spanish.
Top Skills
Billing
Customer Success
Operations
Solera Products
Support
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