Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Primary Purpose: The Account Manager is responsible for maintaining and developing the Coach Wholesale business for Leather Goods in the United Kingdom, Ireland and Scandinavia. The Account Manager will act as the main point of contact for the brand and design and execute growth strategies for the region.
The successful individual will leverage their proficiency in Wholesale Sales to:
Develop and manage key and independent wholesale accounts across Northern Europe, building strong relationships through weekly or bi-weekly trade calls, tailored to each account’s needs
Manage four markets a year for Women’s and Men’s Leather Goods, designing and presenting assortment strategies tailored to each account, informed by performance and seasonal regional strategy
Review the door allocation strategy and collect and process orders
Track and present sales on a weekly and quarterly basis, highlighting key trends and challenges. Create action plans to reach sell-through targets
Produce seasonal trade reports to highlight wins, challenges and opportunities
Develop short and mid-term plans to meet targets, and design long-term commercial plans for key accounts and commercial negotiations
Support the Sales Manager with regional strategies, including long-range planning
Develop the distribution network across key and independent accounts, onboarding new accounts and prospecting in line with regional strategy
Partner with the Wholesale Customer Service team to ensure the seamless execution of the full order lifecycle and conversion of the order book
Build cross functional relationships with Wholesale Operations, Demand Planning, Finance, Store Construction, Wholesale Customer Experience, Marketing, VM & Production
Own communication with Accounts Receivable on customers’ payments
Work with Finance on provisions, returns, staffing and terms
Aligning with the regional strategy, work with the Marketing team on tailored plans for key accounts. Regularly liaise to ensure media plans align with trade activity and review the marketing spend or impact at account level
Own seasonal and yearly OTB planning for accounts
Conduct regular market visits and competitor analysis, producing feedback reports that identify growth opportunities
Work with the Field team on floor training schedule, in-store recruitment and money mapping strategy
Manage the end-to-end process for new store openings, coordinating with cross-functional partners. Support the Sales Manager with CAPEX & P&L
Manage and update the client database where required
The accomplished individual will possess:
Extensive experience managing a retail wholesale business portfolio, inclusive of bricks-and-mortar POS
Strong sales driven mindset, highly analytical with an eye for detail and ability to translate data into actionable points
Highly motivated and target driven, a self-starter able to independently manage time and workload effectively
Proficient in Microsoft 365, including Excel & PowerPoint
Strong organisational, time management and written and verbal communication skills
A collaborative team player with strong passion and commitment
Flexibility to travel in the UK/Europe as required
Adaptable approach to business development, with the ability to respond quickly to changing business needs
Ability to work under pressure in a fast-paced environment whilst maintaining a high level of accuracy
Please be advised that we are unable to provide visa sponsorship for this position. As such, you will only be considered if you already possess the right to work in the UK.
What Tapestry can offer you:
Hybrid working (3 days working from the office, 2 days remote)
Option to finish early on a Friday (Flex Fridays)
1 Paid Volunteering Day per year and opportunities to volunteer with global projects
Learning & Development opportunities
Internal mobility & career progression
Regular Social Events - Seasonal & Cultural
Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council
Other benefits include:
25 days holiday in addition to bank holidays
Annual Incentive Plan (company performance bonus)
Multi brand discount up to 50% off – Coach and Kate Spade
Private Healthcare with health assessment (Bupa)
Bupa rewards - Financial wellbeing support and wellness discounts
Private Dental Cover
Free 24/7 support for family building, fertility and menopause with Maven
Eyecare vouchers
Employee Assistance Program
Employer Pension Contribution
Gym discount
Interest free season ticket loan
Cycle to work scheme
At Tapestry, we are committed to building a diverse & inclusive workforce. We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers. If you are interested in this role but do not believe you meet all the set criteria, that’s ok. We are happy to work with individuals who have the drive, passion, agility and willingness to learn. So, take a chance and apply; you may just be who we are looking for. We would be delighted to hear from you.
Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
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