The Account Manager will manage relationships with SMB merchants in Spain, focusing on retention, growth, and cross-selling opportunities while collaborating with cross-functional teams.
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
The Global Account Management team is looking for a customer focused Account Manager to support our SMB merchants in Spain. We're looking for someone energetic and hands-on, ready to go beyond the typical job description to retain and grow Square's largest Irish sellers. As the market in Spain continues to grow, you'll play an important role in representing the voice of the customer and tailoring strategies to meet local needs.
In this role, you'll work closely with senior decision-makers and various cross-functional teams- including product, engineering, finance, implementation, marketing, operations, and sales-to support the growth and retention of Irish merchants. Your experience in account management will be essential for driving value and ensuring successful outcomes for our sellers.
Reporting to the Head of Account Management, Europe, you'll be part of a foundational team dedicated to nurturing some of Square's most valuable merchant partnerships in Spain, navigating the unique challenges and opportunities of the market to ensure the long-term success of our sellers.
You Will
You Have
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
The Global Account Management team is looking for a customer focused Account Manager to support our SMB merchants in Spain. We're looking for someone energetic and hands-on, ready to go beyond the typical job description to retain and grow Square's largest Irish sellers. As the market in Spain continues to grow, you'll play an important role in representing the voice of the customer and tailoring strategies to meet local needs.
In this role, you'll work closely with senior decision-makers and various cross-functional teams- including product, engineering, finance, implementation, marketing, operations, and sales-to support the growth and retention of Irish merchants. Your experience in account management will be essential for driving value and ensuring successful outcomes for our sellers.
Reporting to the Head of Account Management, Europe, you'll be part of a foundational team dedicated to nurturing some of Square's most valuable merchant partnerships in Spain, navigating the unique challenges and opportunities of the market to ensure the long-term success of our sellers.
You Will
- Manage the retention and growth of an evolving portfolio of sellers in Spain
- Identify opportunities for cross-selling and upselling products through discovery, education, and onboarding support. Use Square's value selling methodology to negotiate custom pricing with SMB and strategic-level sellers
- Understand customer needs and local market trends to ensure that Account Management and Square provide exceptional solutions for our sellers
- Foster cross-functional collaboration. Work closely with our international Sales, Support and Product teams to help uncover and surface product requirements
- Collaborate with the global account management team by sharing seller feedback, recommendations, operational requirements, and opportunities for growth
- Engage with sellers, lead business reviews, and develop processes and insights to scale your impact.
- Work closely with Sales Enablement to contribute to coaching and training programs that enhance your skills and support the successful management of relationships with our largest strategic sellers.
You Have
- 2+ years experience in Sales or Account Management
- Business fluency in Spanish and English
- Experience discovering and closing sales opportunities and building client relationships
- Experience successfully managing a pipeline to achieve revenue targets
- Strong track record of meeting and exceeding revenue goals
- Strong collaboration skills and the ability to work effectively with cross-functional teams
- Resilience in the face of adversity and are comfortable with ambiguity
- Excellent communication skills
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.
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If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
