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Manage a $3M+ North America book of business to drive renewals, expansions, and adoption. Collaborate with CSM, Renewals, Marketing, Product, and Support to resolve escalations, forecast pipeline, and meet Net ARR and renewal KPIs while working NA-aligned hours from India.
All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. This opportunity requires that you work a specific shift as this is a region specific role.
About JumpCloud®JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
Key Responsibilities:
- Key Responsibilities Include:
- Own a $3M+ BoB for NA-based customers, focusing on renewals, expansions, and upsells.
- Leverage data-driven insights to identify growth opportunities within your portfolio.
- Consistently meet or exceed Net ARR and related revenue targets.
- Primary KPIs: Net ARR, renewals, expansion revenue, and adoption metrics.
- Develop targeted account strategies to drive product usage and uncover upsell opportunities.
- Accurately forecast your pipeline and maintain consistent reporting on key metrics.
- Partner with CSM teams to ensure customer success, driving deeper adoption of JumpCloud’s solutions.
- Collaborate with Marketing to craft campaigns that enhance awareness and spur product usage.
- Coordinate with New Business teams to streamline the onboarding of new customers, ensuring a smooth transition into your portfolio.
- Serve as the main point of contact for escalations in your accounts, addressing challenges proactively to maintain customer trust.
- Work closely with Product and Support teams to resolve critical issues, providing timely updates to all stakeholders.
- Provide regular updates on performance, pipeline health, and growth initiatives to the Head of International Account Managers.
- Communicate effectively with both internal teams and external customers to maintain transparency and alignment.
Account Management & Growth
KPI Ownership & Strategic Planning
Cross-Functional Collaboration
Escalation Management
Reporting & Stakeholder Engagement
Requirements:
- 4+ years of experience in SaaS sales or account management, ideally serving North American markets.
- Proven track record of driving renewals and expansions in a high-growth environment.
- Willingness and ability to work 5:30pm–2:30am IST to align with NA business hours.
- Excellent communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels.
- Data-driven mindset with experience in CRM tools, pipeline analytics, and forecasting.
Preferred Qualifications
- Bachelor’s degree in Business, Computer Science, or a related field; MBA is a plus.
- Familiarity with advanced sales methodologies (e.g., Challenger, MEDDIC, SPIN).
- Experience in a hyper-growth SaaS environment managing complex portfolios.
Why Join JumpCloud?
- High-Impact Role: Directly influence renewal rates, expansion revenue, and overall customer success for a key set of accounts.
- Global Collaboration: Work with diverse, passionate teams dedicated to innovation and delivering customer value.
- Career Growth: Enjoy a dynamic, fast-paced SaaS setting that values continuous learning, autonomy, and excellence.
- Flexible Environment: Benefit from a hybrid work model with the resources and support you need to succeed.
Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"
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