Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
The Account Manager EMEA will roll up his or her sleeves and commit to serving the needs of our hospitality customers around the globe. We are looking for a dedicated, innovative team member who is curious, can produce excellent work and take enthusiastic ownership of results. This is an exciting opportunity to join us and be a part of the journey we are on.
Team Description
The sales and account management team is a highly demanding team, driven by their eagerness to increase SOW, operates fast and efficiently in order to meet targets and deliver great service to our customers.
This role will involve managing a varied portfolio of hotels and chains, you will be responsible for setting the vision and strategy for each account, identifying opportunities to deepen partnerships with our clients. Together, we will focus on deploying superior account planning and a consultative sales approach to maintain a high level of service and increase penetration in existing accounts.
Role and Responsibilities
Serve as a strong advocate for clients within Sabre, effectively navigating the complexities of a large, virtual organization to identify and collaborate with the right stakeholders, ensuring timely execution on behalf of the client
Evolve annual territory sales strategy and execution; perform ongoing market landscape analysis and market research to identify top opportunities and risk
Implement and maintain effective sales management practices to deliver accurate and up-to-date revenue projections and pipeline forecasts, supporting business growth
Extensive understanding of market landscape, including knowledge of key players, knowledge of the competitive landscape, key trends, opportunities, and challenges
Proven experience selling and driving negotiations to a successful close
Truly understand our customer needs and consult with them on the most effective solutions Sabre can offer
Follows internal processes to ensure margins are positive and pricing is in-line with Sabre strategy
Demonstrate a professional presence and business acumen, coupled with articulate and consultative oral and written communication skills.
Critical thinking skills with the ability to anticipate potential issues and suggest creative alternatives to overcome barriers
Ability to interpret analytics to highlight actionable data and tell a compelling story around performance and results
Ability to lead and direct multiple projects and initiatives simultaneously
Understand client overall performance and strategy to facilitate future budgeting of anticipated revenues:
Negotiate, develop, interpret and execute on client contract
Make decisions based on keeping the three main pillars of our team always in balance: client satisfaction, employee satisfaction and fiscal fortitude
Monitor customer performance and proactively provide clients with recommendations to optimize results based on their goals and objectives
Be savvy in creating presentations that tell a compelling story, be engaging and effective in communicating a strong, productive end in mind
Be comfortable with playing a wide range roles based on what the client needs from Sabre including Project Manager, Researcher, Technical Expert, Innovator, Collaborator, Entrepreneur and Relationship Lead.
Hold both the client and Sabre accountable for deliverables and decisions to keep projects and programs moving forward
Have a finger on the pulse of all major client/Sabre activities and initiatives and find new opportunities with the client
Attend industry functions and lead in person meetings with clients; travel in line with business requirements
Log and manage all opportunities via Salesforce for accurate forecasting; utilize available tools and resources to be self sufficient
Roles Requirements
2+ years of experience in Hospitality is essential, ideally in Revenue Management or hotel technology
Degree in hospitality/business or equivalent and desire to grow within the technology and hospitality sector.
German language fluency is essential
Excellent ability to collaborate and work effectively in a team environment, including both regional teams and global teams. Ability to forge solid internal relationships.
Experience managing multiple projects.
Self-directed with a start-up mentality. Resourceful, innovative, and adaptable. Comfortable in a rapidly evolving environment, and skilled in change management
Advanced Excel, (inc. Pivots, VLOOKUP & Conditional Formatting)
Advanced Word, and PowerPoint
Excellent written and verbal communication skills. Fluency in English and Italian is a must.
Presentation skills – translating numbers & trends for wider audience.
Personal Skills
Unafraid to challenge others, to hold themselves and others to account
Set and maintain high standards
Analytical mindset, excellent data skills
Detail driven
Ability to work under pressure and at a high pace, empowered to work on their own initiative
Can tell a compelling story and have great presentation skills
Good prioritization & time management skills
An ability to work cross-functionally and influence decision making
Take personal responsibility to meet commitments and actively seeks additional responsibility
Team player with exceptional communication skills
Desire to grow and evolve
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
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