We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
We’re UserTesting, a leader in human insights. We believe the path to truly great experiences starts with understanding—seeing and hearing how another person engages with the world. At UserTesting, you’ll help organizations discover the human side of business—transforming how they collaborate, innovate, and bring products and experiences to market.
Trusted by over 3,000 customers, including 75 of the Fortune 100, UserTesting accelerates growth, reduces costs, and enables organizations to close the experience gap. Join a passionate team that’s transforming how companies learn from and connect with their audiences. Come help us build the engine for human understanding.The Opportunity
We’re looking for an Enterprise Account Executive, Strategic Accounts to drive growth, retention, and expansion within some of our most valuable customers. You’ll manage a book of strategic accounts, working with some of the world’s most iconic brands.
This is a role where storytelling meets strategy. You’ll champion the value of human insights across multiple departments and stakeholders—ensuring our customers see the real impact UserTesting has on their business.
You’ll:
Exceed annual targets, including retained revenue and net new expansion revenue
Guide complex sales processes with a focus on solving problems across multiple teams
Build strong advocates among existing users, highlighting ROI and driving internal use cases
Own the full sales cycle—from pipeline generation to close
Proactively develop proposals that encourage broader use of UserTesting across the enterprise
Forecast effectively and track key sales metrics using SFDC
Share feedback and collaborate cross-functionally to shape the future of our product
The Team
You’ll join our high-performing Go-to-Market team—an accomplished group of sales professionals, solution consultants, customer success managers, and business development reps. With a global presence and strong leadership, we’re focused on helping our customers win through deeper human understanding.
What We’re Looking ForDeep experience nurturing enterprise accounts to uncover and drive expansion opportunities
Proven track record in Enterprise SaaS sales, winning complex six and seven-figure deals
Ability to travel (~30%) to meet customers and collaborate with teammates in-region
Passion for structured sales methodology—we use MEDDPICC to guide our discovery and qualification
Ownership mentality—you’re confident leading the full sales cycle from prospecting to close
High levels of emotional intelligence, resilience, and a growth mindset
Experience engaging with champions and C-level stakeholders alike
Strong multi-threading and discovery skills across complex, matrixed organizations
Creative, detail-oriented, and comfortable navigating sales cycles with urgency and insight
Fluency in sales tools like Salesforce, Clari, Outreach, 6Sense, ZoomInfo, Google Suite, and more
Don’t meet every single requirement but excited about the role? We encourage you to apply! Research shows that some groups are less likely to apply unless they meet 100% of the requirements. You might be just the right candidate for this or other roles. We’re committed to building a diverse team with a wide range of backgrounds, experiences, and skills.
Application Process
- Meet with a Recruiter
- Meet the Hiring Manager
- Participate in a Skill Interview and Stakeholder Interview
- Offer Stage
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
