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The Account Director will manage enterprise accounts, drive customer success, grow revenue, lead a team, and ensure client satisfaction. Responsibilities include collaborating cross-functionally and improving operational efficiency while representing customer needs to influence product and business strategies.
Dscout is a flexible Experience Research Platform for capturing in-context insights from high-quality participants, bridging the gap between product teams and users. Leading brands like Sonos, Spotify, Duolingo and Best Buy use Dscout to test ideas, iterate quickly, collaborate, and build confidently. We are expanding our smart and driven team and would love for you to join us.
We are looking for an Account Director for our EMEA Team. As an Account Director, you will be working directly with our international customers to ensure they are getting the most out of our platform by driving impact and developing strong relationships between your customers and Dscout. This role will focus on revenue retention and growth within your book of business by demonstrating value via your product expertise and understanding of use cases. There is also a requirement for cross-functional collaboration in order to support the growth of the EMEA business.
What you will do (let’s call them Responsibilities):
- Lead and grow the team – Build a small, high-performing Account Management team by setting clear goals, fostering trust, and coaching team members to reach their potential.
- Drive customer success – Manage a portfolio of enterprise accounts, strengthening relationships, championing adoption of the Dscout platform, and ensuring customers gain maximum value.
- Deliver growth and retention – Meet and exceed ARR, retention, and expansion targets by identifying risks early, creating proactive solutions, and pursuing upsell opportunities.
- Shape customer journeys – Partner with the new business team to create seamless transitions from initial sale through to long-term success.
- Act as customer advocate – Represent customer needs internally, ensuring their voices inform product, marketing, sales, and CXR priorities.
- Collaborate cross-functionally – Work with Product, Marketing, Sales, and CXR to align on shared goals and deliver stronger outcomes.
- Improve efficiency and scale – Build and refine processes, share best practices, and streamline workflows across teams and regions.
- Guide research impact – Help customers design research programs that maximise Dscout’s tools, consumables, and capabilities.
- Contribute strategically – Use data and insights to inform decision-making, support strategic planning, and shape the future of Dscout’s EMEA and global business.
- Model values and culture – Inspire others by embodying Dscout’s values, showing a growth mindset, adapting in a start-up environment, and fostering an inclusive, human-centred culture.
What you need to have (let’s call them Desired Skills and Background):
- Minimum 5+ years working in an account management, or equivalent, role.
- Minimum 4+ years working for Software as a Service (SaaS) company.
- Minimum 3+ years experience managing enterprise level accounts.
- Minimum 2+ years experience in people management
- Confident in selling across both new business and existing business
- Amazing written communication, verbal communication, and presentation skills with internal and external teams.
- Detail oriented. You have a keen eye for detail and care deeply about consistency.
What is nice to have (let’s call them Additional Skills):
- Be a proven relationship builder. You have excellent people skills, are a natural leader, and have experience consulting and influencing customers, up to the executive level.
- You love to lead meetings and influence others. You know your audience and can communicate effectively while translating technical ideas to non-technical people and inspire people to try new things.
- Be (or be willing to become) an expert in research trends, stay informed of data-driven industry news, emerging technologies and competitor offerings.
- You are able to meet and organise around many moving parts, appropriately set and manage expectations and still have fun along the way.
- You think on a strategic level and act tactically. You love evaluating things from a high level, but also have a technical curiosity and enjoy working directly with products
- Highly motivated, self-sufficient and able to operate autonomously. You demonstrate the ability to launch an initiative, take ownership and follow through.
- A confident cross-functional team player: working to keep people from multiple disciplines aligned toward the same goal.
- Experience working in a software company that also offers professional services.
- Flexible and adaptable to support the EMEA business in whatever capacity is required.
We do our best to write realistic, accurate job descriptions, but we also recognise that great talent comes in many forms and from many backgrounds. Not sure if you meet all of the above bullets? Please apply anyway!
About dscout
Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us—how in-context insights from real people can build more enjoyable products and services.
We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands.
Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex, gender identity, and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally-recognized protected basis under federal, state, or local law.
When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy.
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