Account Director, Group & Travel Industry - MEA

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Account Director, Group & Travel Industry plays a key role in driving market revenue growth and elevating strategic account performance across the Group & Travel segment.

The Account Director will be responsible for managing a portfolio of key accounts, establishing strategies to increase market share, develop new business and foster exceptional relationships in order to meet/exceed revenue targets set annually.

This role is based in the Dubai Four Seasons Corporate Office, reporting to the Regional Director of Sales. This role involves interactions with primarily internal stakeholders at various levels.

What You’ll Be Doing

Management of personal accounts and goals:

• Drive revenue growth by meeting and exceeding established sales and activity goals through a strategic, data-informed approach to business development.

• Cultivate and expand underdeveloped accounts and territories, increasing global awareness and engagement across the Four Seasons portfolio.

• Establish trusted advisor relationships with multiple stakeholders by effectively navigating complex organizational structures and decision-making hierarchies.

• Serve as single point of contact to sell all hotels and related product lines (Yacht, Jet, Experiences) in the portfolio, demonstrating exceptional individual property product knowledge across all regions.

• Balance strategic account management with proactive new business development, while efficiently handling a high volume of inbound leads.

• Collaborate cross-functionally with on-property sales managers, leadership across disciplines, and internal teams to align objectives and exceed collective goals.

• Strategically increase targeted hotel segment production through on-property sales visits, accompanying clients as necessary.

• Organize in-market sales events and sales calls in conjunction with hotel sales trips, accompanying clients as necessary.

• Address complex challenges with thoughtful, stakeholder-centric solutions that drive long-term value.

• Develop and execute strategic sales plans that translate into actionable daily activities with measurable outcomes.

• Deliver high-impact in-person and on-line presentations

• Maintain exceptional standards in written communication and client relationship management.

• Comfortable with frequent travel and multi-tasking while traveling

Who You Are

Behavioural Competencies

• Persuasion: Ability to connect with all levels of advisors and agency owners and compelling sell the benefits of Four Seasons

• Communication: Strong written and verbal communication skills, including presentation skills

• Results Driven: Strong focus on achieving results and meeting goals at both a team and individual level

• Organization: Ability to manage large volume of varied tasks while driving sales objectives

• Resilience: Ability to manage stress and pressure in a fast-paced environment

Communication  

• Exceptional written and verbal communication skills. 

• Delivers compelling, high-impact presentations to diverse audiences. 

• Clearly articulates complex ideas in an engaging and accessible manner. 

Time Management & Problem Solving 

• Manages time effectively, balancing multiple tasks, sales activities and projects. 

• Able to multi-task, even when traveling. 

Industry & Business Acumen 

• Knowledge of market trends, competitor landscape and sales strategies and customer business needs 

• Leverages data, reporting tools, and customer insights to optimize account productivity 

Technical Skills & Knowledge:

• Strong computer skills in a PC environment including:

  • MS Office (Word, PP, Excel, Teams, SharePoint, Power BI)

  • Salesforce

  • Social Media

  • Golden Sales and Catering

• Exceptional presentation skills

• Adept at learning new applications

What You Bring

• Minimum 5 years of experience in sales/account management

• Experience in the luxury hotel market is considered an asset

• Relationships with travel advisors and owners in the market is considered an asset

• Completed undergraduate degree from an accredited college/university.

This role will be a Hybrid working model, which will require 3 days per week in the Dubai Four Seasons Corporate Office #LI-Hybrid