Provides administrative and clerical support for a freight service center. Responsibilities include customer service, customs document processing, data entry, driver check-in, auditing shipping documents, reviewing contractor settlements, billing accessorial charges, scheduling pickups and deliveries, and supporting operations colleagues. The role requires attention to detail, problem-solving, Microsoft Office proficiency, transportation or LTL experience, and compliance with company and regulatory procedures.
Monday - Friday: 1100H - 1930H EST
POSITION OVERVIEW:
Responsible for a variety of administrative and clerical tasks relating to the operations of the Service Centre.
ESSENTIAL FUNCTIONS
- Provide excellent customer service and problem resolution in accordance with policies and processes for customers
- Verify and process Customs documents
- Image documents in a timely manner and create ACE trips for Southbound drivers, work with brokers and customs on all northbound shipments that have not cleared customs
- Data entry of (e.g., freight bill entry)
- Perform Driver Check In, audit all Bills of Lading and delivery receipts for compliance
- Review Contractor Settlement Sheets and bill all accessorial service charges back to customer
- Review all driver collect shipments
- Schedule pick-ups, delivery appointments (e.g., via phone, email and/or customer portal)
- Support operations team/colleagues as needed
- Assist with mentoring of new hires (e.g., Operations Associates)
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Perform other duties as required
DISCLAIMER This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
- High School Diploma or GED equivalent, required
- One (1) year of work experience in administration, customer service or related field
- Experience in the transportation or LTL industry
- Strong time-management and organizational skills, including strong attention to detail
- Good interpersonal and problem-solving skills
- Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
- Ability/willingness to learn new applications, software, systems, and equipment as required
- Ability to manage competing and changing priorities
- Strong verbal, reading and written communication skills
- Bilingual (English/French) preferred; required in Quebec
WORKING CONDITIONS:
Hours may vary due to operational need
Office located in dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise
FFC FedEx Freight Canada
At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.
Chez FedEx, notre valeur « Prendre soin les uns des autres » se reflète dans notre engagement à être un employeur inclusif, qui représente la diversité de nos clients et des communautés que nous servons. Nous favorisons des lieux de travail respectueux, sûrs et inclusifs où chacun est apprécié pour sa contribution unique. Les candidatures de tous les candidats qualifiés sont les bienvenues. Nous encourageons les femmes, les personnes handicapées, les Autochtones et les personnes issues de communautés culturellement diverses et 2SLGBTQ+ à postuler. Veuillez nous informer si vous avez besoin d'aménagements particuliers pendant le processus de recrutement et de sélection. Nous travaillerons avec vous pour répondre à vos besoins.
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