The role involves managing tickets to ensure timely updates and closures as per service level agreements, handling calls, responding to emails, tracking performance, and maintaining knowledge of relevant systems. Candidates will liaise with customers and work on ticketing systems and label printing.
Job Description:
Functions
- Action all tickets to ensure all tickets are updated/closed in a timely manner as per the SLA.
- Answer all calls and transfer to relevant parties and answered within 3 rings.
- Meet daily/weekly/monthly targets/KPI’s
- All emails are responded to within 30 minutes of receipt
- Take corrective action and communicate any errors to relevant parties
- Liaise with both internal and external customers
- Attend daily internal meetings
- Multi-task/Cross train across all accounts
- Track hourly performance against preset targets
- Maintain up to date knowledge of relevant systems (TIMS, SNOW etc.)
- Engineer booking and labelling with various suppliers
- Producing internal systems picking and label printing to Warehouse Team
Personal Skills, Knowledge & Experience
- Previous work experience in an office environment
- Completion of background investigation
- Strong people skills
- Good moral character
- Strong people skills
- Microsoft office experience and proficient in Microsoft excel
- Excellent telephone manner
- The ability to communicate clearly and concisely
- Positive work history and ability to maintain solid experience
- Available to work extended hours as required
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Top Skills
Microsoft
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If asked to name the birthplace of the RMS Titanic, you might not say Belfast. Similarly, if asked to name Europe's leading destination for foreign direct investment in new software development, Belfast might not come to mind. Yet, both are true. The city has emerged as a tech powerhouse, recently ranked among the best in the U.K. for tech careers — especially for software developers. It also leads the U.K. with the highest percentage of software development jobs advertised.
