Shift-based role | 4 on / 4 off (Days & Nights)
Help strengthen our team as a 24/7 Network Operations Centre (NOC) Engineer, working onsite at our brand new Tech Ops Command Centre in Hillview House. We’ve just launched this purpose-built hub and are growing a high impact team of NOC engineers who thrive in fast paced, high visibility operational environments.
This position follows a structured shift pattern:
Days: 4 on (7am–7pm), 4 off, 4 on, 4 off
Nights: 4 on (7pm–7am), 4 off, 4 on, 4 off
Then the cycle repeats with days again.
Job title:
24x7 NOC EngineerJob Description:
We’re looking for an experienced Network Engineer (minimum 3+ years) to join our 24/7 operations team. You’ll be responsible for monitoring, diagnosing, and resolving network issues across a diverse customer base, ensuring stability and performance at all times.
What we are looking for:
- Minimum 3 years’ experience as a Network Engineer in an enterprise or NOC environment.
- Strong hands-on network troubleshooting skills (routing, switching, WAN/LAN, circuits).
- Ideally CCNA certified (open to strong candidates without certification).
- Comfortable working in a 24/7 shift rotation and onsite in Belfast.
- Experience collaborating with third‑party suppliers and managing escalations.
- Excellent communication skills and ability to stay calm under pressure.
- Eligible for Security Clearance.
This is a hands-on technical role requiring genuine network engineering experience. You’ll work closely with key teams across TechOps while supporting mission‑critical network environments.
What You’ll Be Doing
- Act as the first point of technical escalation for network-related incidents.
- Log, manage, and resolve faults/service requests—aiming for high first-time fix rates.
- Work within defined SLAs to ensure timely and effective incident resolution.
- Maintain accurate, detailed shift handovers and keep tickets updated throughout the lifecycle.
- Communicate clearly with customers, suppliers, and engineering teams.
- Troubleshoot and configure Cisco, Juniper, and Adtran switches/routers, DSLAMs, modems, and associated network systems.
- Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
- Liaise with third‑party suppliers and field engineers to progress and resolve incidents.
- Monitor network performance and alerts using SolarWinds.
What’s in It for You?
- Salary upto £32k per annum + competitive shift allowance
- Clear opportunities to grow your career within Network Engineering
- 23 days annual leave (rising to 27 with time), with the option to buy more
- Paid volunteering day each year
- Access to Employee Network Groups
- Company‑matched pension & cycle-to-work scheme
- 15 weeks fully paid maternity, adoption and shared parental leave
- And more great benefits
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
Operating across 8 countries, Capita’s 35,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.
We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [email protected] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Belfast,
United KingdomTime Type:
Full timeContract Type:
Permanent
