Jobs at Koinly

Investigate complex crypto tax and transaction issues, solve user problems, analyze data discrepancies, support integrations, QA product features, and translate user feedback into product improvements. The role begins in Customer Support and transitions into product work, serving as a bridge between users, Product, Engineering, and Support. Strong crypto, blockchain, DeFi, on-chain, and block explorer knowledge is required; programming and API experience are preferred.

Leads Koinly’s global content growth engine across SEO, video, social, technical writing, email, lifecycle marketing, landing pages, and PR. Manages and mentors channel specialists, establishes brand voice and editorial standards, oversees content operations, and uses analytics, conversion data, and CAC to drive acquisition and retention. This hands-on player-coach writes high-converting copy, leads product launch communications, and translates complex crypto tax topics into clear, persuasive content.