Huntress Offices

Manage the EMEA Security Operations Center within a global 24/7 operation. Responsibilities include defining processes, workflows, and playbooks; maintaining shift coverage and quality assurance; coaching analysts; developing training; partnering with Product, Support, and security teams; improving incident response capabilities; tracking objectives and key results; operationalizing new services; and representing the company in public speaking engagements.

Manage and grow cybersecurity service-provider partnerships through expansion, renewals, adoption, and retention. Build trusted relationships with multiple stakeholders, advise partners on solutions that improve customer outcomes, achieve quota, and identify growth opportunities. Use Salesforce or similar CRM tools and practical AI applications for account preparation, meeting summaries, and follow-up. The role is a remote individual-contributor position with occasional travel to the United States.

Provide first-line technical product support to customers, troubleshoot Windows and macOS systems, guide users through resolutions, escalate incidents, follow issues through closure, and recommend documentation improvements. The role requires strong customer service, systematic problem-solving, familiarity with operating system internals, antivirus configuration, and system management tools such as GPO, RMMs, and SCCM.