Jobs at Grafana Labs

Own technical customer engagements throughout the sales process, partnering with Sales to qualify and close complex opportunities. Deliver product demonstrations, technical presentations, evaluations, and enablement for Grafana products. Translate customer requirements into solutions, communicate product feedback to internal teams, and contribute to documentation, blogs, videos, and knowledge-base content.

Provides hands-on technical consulting for enterprise observability implementations. Partners with customers on onboarding, architecture, migrations, workflow recommendations, training, requirements gathering, workshops, and project execution. Designs scalable solutions using Grafana and related observability technologies, including Kubernetes, metrics, logs, traces, and cloud platforms. Acts as a functional lead and trusted technical advisor while collaborating with Sales, Product, Engineering, Support, and Professional Services teams to improve customer outcomes and product offerings.

Design, build, operate, and maintain scalable alerting backend systems. Drive features end-to-end, contribute to open-source, participate in on-call rotations, mentor teammates, and collaborate remotely to improve reliability, performance, and alert evaluation at scale.

Manage and develop a distributed team of backend and frontend engineers working on observability collection products, including Fleet Management, Kubernetes Monitoring Helm Chart, and Instrumentation Hub. Partner with product, engineering leadership, and go-to-market teams to deliver customer-focused solutions. Guide projects from ideation through launch, foster psychological safety and continuous improvement, and contribute across team boundaries.

Develop and communicate quantified business value for Grafana products and services. Responsibilities include collaborating with customers, building ROI and TCO models, analyzing data, creating value narratives, enabling sales teams through training and content, and partnering with account executives, solutions engineers, observability architects, and cross-functional GTM teams. The role also supports strategic partnerships and requires customer-facing communication from technical to executive audiences.

Leads Enterprise Growth Account Executives across the UK and Ireland, driving revenue growth, pipeline development, territory strategy, quota attainment, and strategic customer relationships. The role includes mentoring sales teams, managing complex enterprise sales cycles, closing seven-figure deals, partnering with cross-functional teams, and engaging C-level executives. Candidates need extensive direct sales experience, enterprise team leadership experience, consultative selling expertise, and MEDDPICC knowledge.

Embed with product engineering squads to own production reliability for Grafana Cloud databases (Mimir, Loki, Tempo, Pyroscope). Design and implement SLOs, automation, and fault-tolerant patterns; lead incident response and post-incident reviews; improve observability, alerting, and scalability for high-SLA multi-tenant environments; mentor engineers and influence product design for operability.