Jobs at Grafana Labs

Build buyer-focused technical demos, videos, workshops, and webinars for Grafana Cloud. Enable sales engineers with technical narratives, talk tracks, competitive messaging, and demo guidance. Partner with product marketing, product, sales, developer relations, and engineering teams to communicate observability value to SRE and platform engineering leaders. Automate demo and content workflows using scripts, agents, and AI tools while supporting analyst briefings, conferences, podcasts, and technical communities.

Own product messaging, positioning, go-to-market strategy, lifecycle campaigns, customer research, sales enablement, and product launches for Grafana Labs’ observability products. Partner with product, engineering, and go-to-market teams to create customer-facing materials, train sales teams, and drive adoption, retention, upsell, and cross-sell. The role combines strategic planning, technical content creation, market analysis, and hands-on execution using AI-enabled workflows.

Create and maintain technical documentation and learning content for Grafana observability products. Responsibilities include researching and explaining complex software, testing documented procedures, using AI-assisted writing workflows, collaborating with engineers and product managers, analyzing content data, improving information architecture, managing multiple projects, and mentoring teammates. The role requires technical writing experience, docs-as-code skills, software troubleshooting ability, and familiarity with AI tools, cloud-native technologies, or observability.

Own the vision, strategy, roadmap, positioning, and go-to-market approach for Grafana Federal Cloud and BYOC deployment offerings. Partner with engineering, technical program management, security, compliance, legal, customers, partners, and sales to adapt Grafana Cloud for regulated, sovereign, customer-owned, and cost-sensitive environments. Evaluate product capabilities, customer needs, economics, competitive positioning, and future deployment models while using AI tools for research and product analysis.

Lead two distributed frontend engineering squads responsible for Grafana’s frontend platform and navigation. Manage performance, hiring, team planning, coaching, delivery, technical direction, and cross-functional prioritization. Shape architecture, developer experience, accessibility, search, navigation, reliability, and multitenant capabilities. Engage customers and open-source contributors, improve engineering workflows through AI and automation, oversee operational standards, and participate in the engineering management on-call rotation.

Own technical customer engagements throughout the sales process, partnering with Sales to qualify and close complex opportunities. Deliver product demonstrations, technical presentations, evaluations, and enablement for Grafana products. Translate customer requirements into solutions, communicate product feedback to internal teams, and contribute to documentation, blogs, videos, and knowledge-base content.

Provides hands-on technical consulting for enterprise observability implementations. Partners with customers on onboarding, architecture, migrations, workflow recommendations, training, requirements gathering, workshops, and project execution. Designs scalable solutions using Grafana and related observability technologies, including Kubernetes, metrics, logs, traces, and cloud platforms. Acts as a functional lead and trusted technical advisor while collaborating with Sales, Product, Engineering, Support, and Professional Services teams to improve customer outcomes and product offerings.

Design, build, operate, and maintain scalable alerting backend systems. Drive features end-to-end, contribute to open-source, participate in on-call rotations, mentor teammates, and collaborate remotely to improve reliability, performance, and alert evaluation at scale.

Develop and communicate quantified business value for Grafana products and services. Responsibilities include collaborating with customers, building ROI and TCO models, analyzing data, creating value narratives, enabling sales teams through training and content, and partnering with account executives, solutions engineers, observability architects, and cross-functional GTM teams. The role also supports strategic partnerships and requires customer-facing communication from technical to executive audiences.

Leads Enterprise Growth Account Executives across the UK and Ireland, driving revenue growth, pipeline development, territory strategy, quota attainment, and strategic customer relationships. The role includes mentoring sales teams, managing complex enterprise sales cycles, closing seven-figure deals, partnering with cross-functional teams, and engaging C-level executives. Candidates need extensive direct sales experience, enterprise team leadership experience, consultative selling expertise, and MEDDPICC knowledge.

Embed with product engineering squads to own production reliability for Grafana Cloud databases (Mimir, Loki, Tempo, Pyroscope). Design and implement SLOs, automation, and fault-tolerant patterns; lead incident response and post-incident reviews; improve observability, alerting, and scalability for high-SLA multi-tenant environments; mentor engineers and influence product design for operability.