The Strategic Channel Manager will develop and execute the partner go-to-market strategy, driving revenue through partnership activities, while collaborating with Sales, Marketing, Operations, and leadership teams. Responsibilities include identifying partner opportunities, developing the partner community, establishing executive relationships, and contributing to message alignment across the organization.

As a Technical Support Engineer, you will provide specialized support to Grafana Labs customers by debugging issues, replicating customer environments, troubleshooting connectivity, managing customer cases, and contributing to knowledge base. You'll engage with customers to ensure first-class service and gather feedback for internal teams.

The Senior Solutions Engineer at Grafana Labs bridges the gap between technical engineering and customer needs. Responsibilities include engaging with customers to articulate Grafana’s value, delivering technical presentations, providing product feedback, and enhancing documentation. Ideal candidates have extensive technical pre-sales experience, strong communication skills, and a passion for solving technical challenges.

The Staff Software Engineer will work with the Alloy team to deliver functionality, contribute to design documents, and engage with the OpenTelemetry community. Responsibilities include supporting customers in setting up observability pipelines and collaborating with internal teams.

The Senior Business Partner will collaborate with R&D management to shape and implement the People strategy, develop talent management processes, and ensure effective people management practices. Key tasks include designing strategic talent agendas, identifying opportunities for process improvement, and supporting local projects while maintaining a strong culture within a high-growth environment.

The Senior Technical Writer will produce high-quality documentation and guides for Grafana Labs, collaborating with engineers and product managers. Duties include researching, developing, and writing tailored content, conducting interviews with developers, and improving existing documentation for user accessibility.

The Senior Solutions Engineer is responsible for engaging with customers to articulate the technical value of Grafana Labs' products, helping close complex sales opportunities. This role includes delivering technical presentations, collaborating with the Sales team, and enhancing customer interaction through effective communication and documentation.

As a Senior Backend Software Engineer at Grafana, you will influence the product roadmap, develop new features, and maintain systems while participating in on-call rotations. You will mentor team members, collaborate on design discussions, and contribute to the open-source culture.

As a Senior Backend Engineer at Grafana, you'll develop and enhance features for IRM solutions, collaborate with cross-functional teams, contribute to design documents, and ensure a positive customer experience through on-call support. The role emphasizes coding, teamwork, and a commitment to user experience and product quality.

The Renewals Specialist is responsible for managing renewals of existing customer accounts, forecasting renewals, flagging risks, and collaborating with the Sales and Observability teams to enhance customer retention and product adoption. This role focuses on maintaining customer relationships, achieving renewal targets, and developing strategies to mitigate churn risk.

The Regional Sales Director, UK is responsible for leading a team of Account Executives and driving revenue growth. This role requires a strong sales leader with a technical background and experience in selling visualization, application performance management, or cloud-based tooling. The candidate should have a minimum of 8 years of direct sales experience and be located in London, UK.

As an Observability Architect, you'll enhance customer experience by guiding clients through their observability maturity journey, managing technical relationships, providing strategic consulting, and ensuring product implementation and optimization, all while fostering strong partnerships and facilitating workshops and documentation alongside existing teams.

Onboarding Solutions Architects at Grafana Labs help customers fully activate within 90 days post-purchase. Responsibilities include direct implementation of Grafana tools, customer training, and project management. The role requires strong technical skills, a hands-on approach with technologies such as Kubernetes and observability tools, and effective collaboration with various teams.

As a Senior Observability Architect, you will lead the observability journey for Grafana's clients, providing technical leadership and strategic consulting. You will manage relationships, ensure client satisfaction, conduct technical reviews, optimize product usage, and advocate for customer needs within the organization.

As a Manager of Technical Support, you will lead a US-based team to deliver excellent customer support, mentor team members, ensure collaboration with other departments, and monitor support metrics for high performance.

The Commercial Counsel will negotiate B2B commercial agreements, provide EMEA-specific legal guidance, manage compliance matters, and collaborate with cross-functional teams at Grafana Labs. Responsibilities also include creating training materials and improving legal workflows.