Jobs at Domestic & General

Handle inbound customer calls to understand needs, resolve queries, and recommend relevant paid solutions while meeting targets and adhering to FCA rules. Work remotely or hybrid in a virtual contact centre on rotating shifts, log interactions, and contribute to a supportive team focused on quality outcomes and continuous development.

Handle high-volume inbound calls to retain customers by building rapport, assessing needs, and offering compliant, personalised retention solutions while meeting targets and FCA standards.

The Customer Sales Advisor role involves connecting with customers to sell insurance protection for household electrical items in a fast-paced remote environment, focusing on customer outcomes and strong sales performance.

As a Customer Sales Advisor, you'll connect with customers to recommend insurance products while ensuring the best outcomes. You'll work from home in a fast-paced environment, focusing on sales performance and customer service.

Handle inbound calls to register new appliances, build rapport, recommend suitable products within FCA rules, meet sales targets, follow scripted processes, complete training, and work rotating shifts including weekends.

Handle inbound Sky customer calls to provide service, assess needs, recommend equipment and Sky Protect policies, and drive sales while meeting FCA-compliant customer outcomes. Work rotating shifts (8am–8pm) in a remote/hybrid setup, complete training and assessments, and maintain call quality and targets.