Jobs at CAI (cai.io).

The IT Operations Analyst will support applications related to Guest Experience Systems, manage Help Desk incidents, document interactions, and execute database updates.

The Fidelio Application Support Analyst provides technical expertise and support for the Fidelio property management system, managing incidents, troubleshooting issues, and ensuring system reliability. The role requires collaboration with cross-functional teams and involves some travel for support purposes.

The Software Developer will collaborate on new software applications using JavaScript and AgilePoint, providing support, documentation, and managing enhancements.

Provide level 1 technical support for hotels, focusing on Office 365 and Cloud-based PMS password resets, along with desktop support tasks.

The Technical Support Analyst will provide Level 2 support for office printing and imaging equipment, manage IT infrastructure, and assist with customer service issues.

The role involves designing and developing AI-driven automation solutions to enhance the reliability and efficiency of applications, focusing on reducing manual tasks and improving system support through collaboration with teams and stakeholders.

The Cybersecurity Analyst will execute maritime cybersecurity strategies, manage risks in shipboard IT and OT environments, and ensure compliance with cybersecurity standards during dry dock operations.

Develop and implement a proprietary streaming media product using Java and modern web technologies, collaborating with cross-functional teams and ensuring scalable solutions.

The Automation QA Engineer will design and execute test plans, validate software quality, and improve testing processes. Responsibilities include managing test cases, collaborating with teams, and performing risk assessments.

The Manual QA Analyst will conduct manual API testing, write test plans, and mentor team members while ensuring compliance with quality standards.

The Automation QA Engineer will execute Quality Assurance activities, design and write test cases, validate software, and collaborate with teams to ensure high quality of software solutions.

The QA Analyst will perform API and backend testing, ensure quality through collaboration with teams, and drive improvements in QA processes.

Analyze and report on financial performance of IT product construction projects. Build dashboards and presentations, ensure data quality, support budgeting/forecasting, collaborate with PMs, identify trends and risks, and recommend process improvements to inform PMO portfolio decisions.

The Web Developer will focus on both front-end and back-end development, utilizing technologies such as C#, ASP.NET, and MS SQL, while ensuring cross-browser compatibility and following Agile methodologies.

The Solutions Architect will design and implement scalable technology solutions, engage with clients to gather requirements, and collaborate with teams to meet business objectives.

The Web Developer will work on both front-end and back-end development, ensuring compatibility across browsers and devices. Strong experience in C#, ASP.NET, and MS SQL is required, with optional experience in AngularJS and Telerik Reports. Familiarity with Agile/Scrum and the SDLC is also needed.

Provide level 2 and 3 technical support for hotel properties, lead a team, manage users, and troubleshoot various applications and systems.

Provide test data management and automation scripting for applications across IT and Digital teams. Create, update, and execute automated API and UI test scripts (LoadRunner, Katalon), support data and performance testing, collaborate with QA and development leads, and provide first/second level support for projects and production systems. Flexible hours and occasional travel required.

Designs and executes test plans and cases (manual and automated), performs API and mobile testing, validates data with SQL, tracks defects in JIRA, assesses release risk, mentors teammates, and collaborates in Agile/DevOps to ensure software quality.