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Artificial Intelligence • Cloud • Social Impact • Software • Wearables
Lead and develop a distributed Customer Success team across Commonwealth territories to drive adoption, retention, and growth. Own QBR excellence, success plans, executive relationships, and complex escalations. Partner cross-functionally with Sales, Professional Services, Support, Product, Marketing, and CS Ops to deliver outcomes. Hire, coach, and manage performance while traveling regularly to customer sites and regional hubs.
