Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
As a Senior Product Manager on the marketing website team, you will bring Intercom’s brand and story to life through world-class web experiences. Your work will help explain products like Fin and the Intercom Suite, tell our brand story, and educate the market on the future of AI customer service. This is a highly visible and exciting role with real impact on how our customers and prospects understand who we are, what we build, and why it matters.
Our ideal candidate is a ‘doer’. You naturally drive projects, move fast, are excited by innovative work. You have a passion for quality and know how to balance speed and execution to deliver to the highest standards. You’ll partner closely with teams across our marketing organization, as well as the cross functional team of designers, engineers and product marketers you’ll join, to deliver visually stunning, innovative pages that elevate our marketing efforts.
Key responsibilities include:
- Leading the end-to-end delivery of high-quality product and brand storytelling pages, from concept to launch.
- Owning what ships—make clear, timely decisions; guide your team through ambiguity; and take accountability for ensuring everything that launches meets a high bar of quality, clarity, and craft.
- Pairing closely with designers and engineers to deliver visually compelling, high-quality web pages that reflect our brand’s breadth and flexibility—no cookie-cutter templates here!
- Bringing a strong eye for messaging and copy, ensuring that content is sharp, engaging, and aligned with company positioning and goals.
- Collaborating and influencing across functions—build strong relationships by understanding their goals, looping them in at the right moments, and aligning on shared outcomes. You’ll be expected to navigate trade-offs, influence priorities, and communicate tough decisions with clarity and conviction when needed.
- Driving progress and urgency, ensuring projects move quickly and efficiently while maintaining high standards.
- Experience in product management, with a track record of shipping impactful work.
- Exceptional project management skills—able to juggle multiple deadlines, drive alignment across stakeholders, and keep things moving forward.
- A strong design eye—you understand what makes for a visually compelling landing page and are comfortable collaborating closely with designers.
- Excellent stakeholder management skills—you’re a strong communicator, keeping teams aligned and ensuring smooth collaboration between marketing, design, and engineering.
- Attention to detail—from copy to design to functionality, you have high standards and expect the same from those around you.
- Ability to thrive in a fast-moving environment—you move quickly, adapt to change, and make decisions that keep projects on track.
- An understanding of messaging and storytelling—you don’t need to be a copywriter, but you should be able to provide thoughtful feedback and ensure content aligns with company positioning and goals.
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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