As a Strategic Account Manager at Team Global Express (TGE), you will be responsible for leading key strategic accounts within our QLD Government Portfolio.
Your primary goal will be to maximise TGE’s profile, increase share of wallet, and strengthen customer loyalty to optimise retention and expansion. Reporting to the Senior Commercial Manager - QLD, you will develop, expand, and solidify long-term relationships with customers, ensuring key business retention and growth across the customer footprint and the TGE network. This role spans all business units, requiring active collaboration and solution development to deliver exceptional value and outcomes for our government clients.
Understand QLD Government customer strategies, future vision, and needs to position TGE solutions for growth and satisfaction
Engage with TGE Executives and customer Boards on strategic updates and commercial decision-making
Negotiate contracts, annual rate reviews, and terms with executive clients, both nationally and globally
Identify cross-sell and upsell opportunities to grow customer accounts
Lead internal and external stakeholders through complex negotiations, onboarding, and solution development
Collaborate with Commercial Solutions, Pricing, Operations, and other teams to deliver innovative customer solutions
Proactively manage contract health, renewals, and financial outcomes
Prepare detailed portfolio plans with operational and financial reporting for management review
Regularly engage with customers to oversee satisfaction, volumes, and continuous improvement
Lead customer presentations and planning sessions using advanced sales tools and templates
Maintain accurate CRM records and sales forecasts, progressing opportunities within target timeframes
Embed sales methodology and best practices across systems and reports
You are a commercially savvy professional with exceptional communication skills, able to influence at the executive level. You bring strong experience managing complex, high-value accounts, with desired government experience and a keen understanding of government environments. Your ability to drive revenue growth, uncover opportunities, and deliver exceptional client outcomes positions you as a trusted partner to government customers and a key contributor to internal success.
Degree-qualified in Business, Logistics, Sales, or Marketing (preferred)
Minimum 5–8 years in face-to-face sales or account management
Experience working with government or large enterprise clients (highly regarded)
Advanced proficiency with CRM systems and sales tools
Membership in a relevant professional association (desirable)
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.
